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Free Delivery on all orders above Php 3,500
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- Free Welcome Coffee Set on machine purchase
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- Please call us (Monday to Saturday) from 9:00AM to 7:00PM
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Frequently Asked Questions
NESPRESSO VERTUO
- What is Nespresso Vertuo Coffee System?
- How are Vertuo and Original different?
- My Vertuo Next is not staying connected to my Wi-Fi network. What should I do?
ORDERS AND DELIVERY
- My order has still not arrived. What should I do?
- Is there any minimum spending required for the free delivery?
- Does the minimum spend apply to all items in the Nespresso website?
COFFEE & COFFEE MACHINE INFORMATION
- Does Nespresso offer tea or hot chocolate capsules?
- Why did you revise your Lungo collection?
- Do Nespresso capsules have an expiration date?
PRODUCT ISSUE
- Why is there a change in the coffee taste of my capsules?
- I have received damaged/defective products. What should I do?
COFFEE MACHINE SUPPORT
- Can I upgrade my Nespresso coffe machine?
- How much does it cost to repair my Nespresso coffee machine?
- How often should I descale my Nespresso machine?
BRAND & PROMOTIONS
- What is Nespresso Welcome Offer?
- How can I submit a sponsorship request?
- Does Nespresso offer Fair Trade coffee?
COFFEE CAPSULE RECYCLING
- How do I get recycling bags?
- How can I recycle my capsules?
- How does Nespresso recycle the capsules?
MACHINE RECYCLING
- Can I return my Nespresso machine for recycling? If so, what will happen to it once I return it?
- I want to recycle my Nespresso machine. Where can I bring it for recycling?
All Nespresso machines and Aeroccinos are covered with a 1-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.
In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.
For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.
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