Conditions of Sale
1. APPLICABILITY OF GENERAL CONDITIONS OF SALE
1.1 Each order placed with Nespresso shall be governed by the present General Conditions of Sale and is subject to particular conditions applicable to orders placed via the Internet or in the Nespresso Boutiques.
1.2 Nespresso reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.
2.1 You may place your orders:
- Online : www.nespresso.ph
- In the Nespresso partner retailers for machine purchases
2.2 There is no minimum quantity of coffee orders online.
2.3 Nespresso offers its products within the limits of its available stocks.
2.4 Nespresso reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.
3. ORDER CONFIRMATION FOR ONLINE PURPOSES
3.1 To the extent permitted by law, Nespresso is entitled to, at any time, without providing reasons and with no liability to you or any third parties, verify an order, and to refuse, cancel or terminate an order for any reasonable ground. We may refuse an order if:
- Product is totally or partially unavailable after the order is made.
- Failure of payment and/or non-payment within period provided
- Fraudulent transactions
- Incomplete or invalid delivery address
4.1 After orders are processed, Nespresso makes every possible effort to ensure deliveries in the Metro Manila area within 3 – 5 working days, to Provincial areas within 10 – 15 working days, and to Out of Delivery Zones within 10 – 15 working days via courier hub pick-up, after order has been confirmed. Working days for Nespresso Philippines are defined as Mondays to Saturdays.
4.2 If you request a particular means of delivery different from that used normally by Nespresso, any additional cost will be billed to you.
4.3 If no one is available to receive order upon delivery, the courier will inform Nespresso. A Coffee Specialist will get in touch with you to schedule the date of your preferred delivery. You will be charged a delivery fee upon the 3rd attempt.
5. VERIFICATION OF GOODS UPON DELIVERY
5.1 In case you observe loss, damaged or missing items, you must notify and file a claim, together with our relevant invoices and signed delivery notes to Nespresso in writing or calling our Customer Relationship Center within 48 hours after receipt of the Products. Nespresso shall in such case provide you with identical replacement Products.
6. ORDER CANCELLATIONS
6.1 You may cancel your order after 24 hours from the time the order has been made and we will refund you with net of applicable charges (e.g. bank charges) within 21 business days after you have notified us of cancelling your order.
6.2 Once your order has been placed, the Products cannot be changed anymore.
6.3 To cancel your order, please notify Nespresso immediately by calling the Customer Relationship Centre on +632 8477 – 7870.
7. RETURNS POLICY
7.1 All machines received within 48 hours are considered in good condition and is not valid for exchange, unless the damage was proved incurred in transit during delivery.
7.2 Nespresso will only accept such returns for machines accompanied by the relevant invoice.
7.3 All coffee orders are not valid for returns or exchanges. All orders are deemed correct upon payment.
8. PRICES AND INVOICES
8.1 The prices invoiced for the goods you order are those in effect on the date you place your order and inclusive of VAT.
8.2 The fee for delivery charges is applicable to all orders except if it is within the stated minimum spend for free delivery.
8.3 Nespresso offers no rebates or reductions for wholesale or trade orders/quantities.
9.1 Credit Cards payments online is due in full before ordered goods are dispatched.
9.2 Cash on Delivery for online orders are for Metro Manila areas only. Customers are expected to prepare the exact amount upon payment.
10. MACHINE GUARANTEE AND AFTER SALES SERVICE
10.1 The Nespresso machines are guaranteed by the manufacturers pursuant to the specific terms and conditions listed in the original product documentation and such guarantee is without prejudice to any of your statutory consumer rights.
10.2 For any questions concerning the operation, maintenance and after-sales service of your Nespresso machine, please contact Nespresso by telephone for advice and assistance
11. DATA PROTECTION
11.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing Nespresso at the below-noted address.
12. PASSWORD AND CONFIDENTIALITY
12.1 If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, or may have been compromised, Nespresso shall immediately suspend the use of such account.
13. APPLICABLE LAW AND FORUM
13.1 The present General Conditions of Sales are governed by Philippine Law.