Q: How do I register as a member?
A: Go to https://www.nespresso.ph/register or click on the "Register" button located at the top right corner of the page. Fill in your First Name, Last Name, email address and password (minimum 8alphanumeric characters with at least one special character). You will use this email address and password to login to your online account.
Fill up your personal information and address and you will complete your registration. You may now proceed to place your order.
You may also register at our Boutiques and Pop-up stores and you will be assisted by our Coffee Specialists.
If you face difficulties during the registration process, please contact our Customer Care Hotline for further assistance: +632 477-7870 or 1-800-10-477-7870 (toll-free).
Q: Can I order online without an account?
A: You can only place a successful online order when you login your account. No account yet? Register here: https://www.nespresso.ph/register
Q: I forgot my password and cannot login to my account
A: If you have forgotten your password or would like to amend it, please go to https://www.nespresso.ph/lost-password
Enter your email address and a reset password link will be sent to your email. Please note that the reset password link only valid for 72 hours.
If you do not receive this email, please check your junk mail folder or contact our Customer Care hotline for further assistance: +632 477-7870 or 1-800-10-477-7870 (toll-free).
Q: I forgot my email address and cannot login to my account
A: You may send us an email at email@example.com, message us on Instagram or Facebook, or contact our Customer Care hotline for further assistance: +632 477-7870 or 1-800-10-477-7870 (toll-free). Please provide your complete name and contact number you used to create an account so our team can look for the email address you used in our database.
Q: I am creating an account and my password is invalid, what should I do?
A: When creating a password please ensure you use minimum 8 alphanumeric characters with at least one special character.
Q: How do I register my machine online?
A: Click on the “Your Account” button at the top of the screen. Select the option “My Personal Information” and click on “Edit” or “Add a Machine”. Select your machine among all the machines listed and enter the details required on the page.
Q: How can I change my delivery and/or billing address?
A: You can amend your address via your online account. When you log in via https://www.nespresso.ph/ click on the “Your Account” option at the top of the screen. Select the option “My addresses”. Click the “Edit button under Billing Address and Shipping Address to update your account.
Alternatively, you can amend your address while placing an online order. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout". The delivery and billing address(es) are given at the top. You can fill this up based on the delivery address where you want your order to be shipped and the billing address you want to reflect in your sales invoice.
Q: I encountered captcha error upon registration, what do I do?
A: If you failed to register due to a cache issue, please reload your browser or register using a different browser. If the same error exists, please use incognito mode on Google Chrome or Private browsing mode on other browsers. You may also clear your cache to avoid captcha errors.
If you face difficulties during the registration process, please contact our Customer Care hotline for further assistance: +632 477-7870 or 1-800-10-477-7870 (toll-free).
*Note: If you still have trouble registering your machine, please call our Customer Relationship Center at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays and we will assist you immediately.