Q: Can pregnant women drink coffee and bad for our health?
A: It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day. However, we suggest that it would be best to consult a doctor before consumption. It is not bad for our health if we only consume a moderate amount of coffee, which is 4 to 5 cups a day. This is considered safe by all food authorities and does not pose any risk to human health.
Q: Why does Nespresso use aluminum to pack their capsules?
A: Nespresso stands for highest coffee quality, as guaranteed by the freshness and intensity of the coffee aroma. Aluminum offers an impermeable barrier to oxygen, light, ultra-violet rays or water vapour. This protection is essential for preserving the high quality of the coffee.
Aluminum is the best material available today for protecting the freshness, taste, and quality of our coffees. Additionally, aluminum is highly valuable from a sustainability perspective. It is infinitely recyclable, and an estimated 75% of all aluminum produced is still in use today. Because its properties do not change in the recycling process, which uses only 5% of the energy required to produce new aluminum, it can be reused in a wide range of products, from cars to computers, and many more.
Q: Why is Nespresso coffee more expensive than coffee found in stores?
A: Nespresso capsules are competitively priced based on the quality of our coffee. We select the highest quality beans from the world’s finest coffee-producing regions. Only the top 1-2% of the world’s coffee crop meets our specific taste and aroma profile. We also offer best-in-class personalized services that match the lifestyles and preferences of our Nespresso Club Members.
Q: What determines the intensity of the coffee capsules? Does it have something to do with the caffeine content?
A: The intensity is defined by a coffee’s degree of roasting, its body, and its bitterness. In addition, the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.
Q: Where can I find my machine’s serial number?
A: Your Nespresso machine’s serial number consists of nineteen (19) alphanumeric characters located in one of the following areas on the machine:
On the drip tray, printed on a removable sticker
At the base of the machine, printed on a removable sticker
On the original box of the machine when it was delivered
For assistance, you may contact our Customer Relations hotline at 8477-7870 or 1800-10-8477-7870 (toll free).