Q: How long is the Nespresso Warranty in the Philippines?
A: Nespresso Philippines honors a 2 year warranty for machines purchased in the Philippines.
If your machine is purchased and is registered abroad, you may or may not be charged for the technical services. This will depend on your current warranty status, machine model, and condition of the repair.
To learn more about your machine’s warranty, please call our Coffee Specialists any time between Monday to Saturdays, 9am to 7pm at 8477-7870.
Q: What is a Descaling Kit and how often should I descale my machine?
A: In order to keep your Nespresso machine in best condition, you are advised to descale your machine after every 400 to 600 capsules, or at least once a year. This step ensures the optimal temperature and quality of your espresso.
Q: Where can I find my machine’s serial number?
A: Your Nespresso machine’s serial number consists of 19 alphanumeric characters located in one of the following areas on the machine:
- On the drip tray, printed on a removable sticker
- At the base of the machine, printed on a removable sticker
- On the original box of the machine when it was delivered
If you have trouble finding your machine’s serial number, please call our Coffee Specialists any time between Monday to Saturdays, 9am to 7pm at 8477-7870.
Q: If non-Nespresso capsules are used in Nespresso machines, does this void the warranty?
A: The use of non-Nespresso capsules on Nespresso machines does not void the warranty; however, there may be defects and dysfunctions resulting from the use of these products which, if proven, are not covered by the guarantee.
Nespresso capsules and machines were designed to work together as a single system to deliver the perfect cup of coffee time after time. Remember, only 1-2% of the world coffee crop meets our strict quality and aroma profile requirements.