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- Due to a scheduled holiday, there will be no deliveries or customer care services on May 1, 2025.
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- Free Delivery on all orders above Php 3,500
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- Next-day delivery is available for orders placed before 1:00 PM, Monday to Friday (except holidays), within Metro Manila
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- Due to a scheduled holiday, there will be no deliveries or customer care services on May 1, 2025. Orders placed during this time will be shipped on May 2, 2025.
Nespresso's FAQs
NESPRESSO VERTUO
- What is Nespresso Vertuo Coffee System?
- How are Vertuo and Original different?
ORDERS AND DELIVERY
- My order has still not arrived. What should I do?
- Is there any minimum spending required for the free delivery?
- Does the minimum spend apply to all items in the Nespresso website?
COFFEE & COFFEE MACHINE INFORMATION
- Does Nespresso offer tea or hot chocolate capsules?
- Why did you revise your Lungo collection?
- Do Nespresso capsules have an expiration date?
PRODUCT ISSUE
- Why is there a change in the coffee taste of my capsules?
- I have received damaged/defective products. What should I do?
COFFEE MACHINE SUPPORT
- Can I upgrade my Nespresso coffee machine?
- How much does it cost to repair my Nespresso coffee machine?
- How often should I descale my Nespresso machine?
BRAND & PROMOTIONS
- What is Nespresso Welcome Offer?
- How can I submit a sponsorship request?
- Does Nespresso offer Fair Trade coffee?
COFFEE CAPSULE RECYCLING
- How do I get recycling bags?
- How can I recycle my capsules?
- How does Nespresso recycle the capsules?
MACHINE RECYCLING
- Can I return my Nespresso machine for recycling? If so, what will happen to it once I return it?
- I want to recycle my Nespresso machine. Where can I bring it for recycling?
All Nespresso machines and Aeroccinos are covered with a 1-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.
In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.
For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-6PM, except on holidays.
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SHOPPING BAG
NATIONWIDE DELIVERY AVAILABLE
Coffee
Total ₱0.00 (Without shipping costs and personalized special offers)
