Get your orders in 1-3 working days (Metro Manila only) & free delivery on all orders above P3,500

Frequently Asked Questions

FAQ_12_online_support-_

ONLINE SUPPORT

  • I have relocated to/from another country.
  • How do I migrate my account?
  • How do I register my machine online?
FAQ_2

ORDERS AND DELIVERY

  • My order has still not arrived. What should I do?
  • Is there any minimum spending required for the free delivery?
  • Does the minimum spend apply to all items in the Nespresso website?
FAQ_7

COFFEE & COFFEE MACHINE INFORMATION

  • Does Nespresso offer tea or hot chocolate capsules?
  • Why did you revise your Lungo collection?
  • Do Nespresso capsules have an expiration date?
FAQ_14_-_product_issue

PRODUCT ISSUE

  • Why is there a change in the coffee taste of my capsules?
  • I have received damaged/defective products. What should I do?
FAQ_3

COFFEE MACHINE SUPPORT

  • Can I upgrade my Nespresso coffe machine?
  • How much does it cost to repair my Nespresso coffee machine?
  • How often should I descale my Nespresso machine?
FAQ_9

BRAND & PROMOTIONS

  • What is Nespresso Welcome Offer?
  • How can I submit a sponsorship request?
  • Does Nespresso offer Fair Trade coffee?
FAQ1

COFFEE CAPSULE RECYCLING

  • How do I get recycling bags?
  • How can I recycle my capsules?
  • How does Nespresso recycle the capsules?
FAQ_16_-_machine_recycling

MACHINE RECYCLING

  • Can I return my Nespresso machine for recycling? If so, what will happen to it once I return it?
  • I want to recycle my Nespresso machine. Where can I bring it for recycling?

All Nespresso machines and Aeroccinos are covered with a 2-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.

In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.

For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.

× SHOPPING BAG FREE DELIVERY NATIONWIDE FOR PHP 3,500 AND ABOVE
Coffee

Total ₱0.00 (Without shipping costs and personalized special offers)