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Top FAQ
"All Nespresso machines and Aeroccinos are covered with a 1-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.
In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.
For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays."
"Machine repair costs vary depending on our partner technical team's assessment of your Nespresso machine. Costs may include service fees, spare parts, and delivery fees.
During the 1-year local warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with a valid warranty. For machines that are not covered by the local warranty, our Customer Relations team will present you with a quote, where you can decide whether you would like to proceed with the repair of your machine."
There are many ways for you to buy Nespresso machines.
1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
3. Our Machine Retailers: https://www.nespresso.ph/store-locator
4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
5. Our Shopee store: https://shopee.ph/nespressoph
There are two ways for you to buy Nespresso capsules.
1. Our website at www.nespresso.ph. (Free shipping for Metro Manila orders above P3,500 & for Outside Metro Manila orders above P5,000)
2. Our Boutiques: https://www.nespresso.ph/store-locator
Nespresso makes every possible effort to ensure deliveries in the Metro Manila area within 1 - 3 working days and to Provincial areas within 10 – 15 working days. Working days for Nespresso Philippines are defined as Mondays to Saturdays.
Nespresso offers 4 payment modes:
1. Credit Card - Straight payment
2. Credit Card - Installment Plans for HSBC Card Holders (For machine orders only)
3. GCash
4. Cash on Delivery (For Metro Manila orders only)
Nespresso Vertuo
Please refer to our complete machine use and troubleshooting information here (Coffee Machine Care And Troubleshooting)
You may also reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays so we can help you further.
The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:
- Open and close machine head.
- Leave the lever in the unlocked position.
- Press and release the button to turn the machine ON, and wait for a steady white light.
- Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
- Now you can pair the machine again.
This may be observed within the first few extractions and it is because the extraction technology used in Vertuo Next is designed to ensure a smoother and more indulgent appearance overtime after a few extractions.
Thereafter, the crema will be smoother and indulgent after these initial extractions.
The four capsule sizes create different sized coffees. The smallest capsules make espressos. The medium sized capsules make double espressos and Gran Lungos. The large capsules make mug-sized (230ml) and the extra-large capsules make Carafe Pour-Over Style coffees.
Nespresso Vertuo is the next generation of at-home coffee systems. Developed through many years of research and development, Vertuo has revolutionised the way that coffee is extracted with its unique, patented Centrifusion™ technology and a specially crafted, dedicated set of coffee capsules, which together enable customers to make a wide range of high quality coffee in a variety of styles and cup sizes. The intelligent system uses barcode technology to recognize each of the 27 Nespresso coffees from its permanent range, adjusting the brewing parameters to extract each blend precisely how it was meant to be enjoyed.
The name Vertuo derives from the word “Virtuoso,” which means mastering an expertise. In this case, the name aims to underpin Nespresso’s mastering of the highest quality coffee for our consumers’ pleasure.
You can make espressos to larger cups with Vertuo - from a short Espresso, a smooth Gran Lungo or an indulgent Coffee topped with smooth and generous crema. Behind the scenes, the technology uses gentle Centrifusion™ extraction, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style.
With Original, you can also enjoy the same smooth, authentic taste of your coffee in shorter Espresso and Lungo sizes and espresso-based café style milk recipes such as Cappuccinos and Lattes. Original machines use a high-pressure 19 bar extraction system to release the fresh aromas from each capsule.
Vertuo will create a new high-quality coffee segment in Singapore. The Vertuo system revolutionizes the way that coffee is brewed with its Centrifusion™ technology and a range of capsule that together allow for different coffee sizes from a large cup to espresso. Brewing a cup of coffee with Vertuo is very convenient and easy to use as it automatically recognizes the coffee blend being brewed at a touch of a button, and then adjusts extraction parameters to create the perfect coffee finished with a silky and generous crema.
With Vertuo you can easily get an outstanding in-cup result by simply pouring milk before the coffee is extracted, which we call the Reverso™. While the coffee is filling the cup, milk nicely mixes with the crema and the coffee to give a unique smooth and indulgent beverage.
The smallest capsules make Espressos (40ml). The medium sized capsules make Double Espressos (80ml) and Gran Lungos (150ml). The largest capsules make Mug-sized (230ml) and Alto (414ml) coffees. We have 5 sizes of coffee to provide versatility and match coffee preferences at any time of the day, be it a strong morning shot to start your day, or a large mug for slow weekends.
The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend, and the quantity of ground coffee used to prepare the cup. For Vertuo, the caffeine content varies depending on the cup size and coffee blend:
Espresso (40ml): 70-150mg/cup
Gran Lungo (150ml): 120-200mg/cup
Mug (230ml) and Alto (414ml): 140-200mg/cup
Half Caffeinato (230ml): 90mg/cup
Yes. All Vertuo capsules can be recycled through the existing recycling system for Original capsules.
You can recycle your used Nespresso capsules using any bag you have available at home.
Recycling bags can also be requested for free under the Accessories section or when you checkout on our website. They are also available at our boutiques.
Couriers may pick up used capsules when delivering new orders, exclusive in Metro Manila. You may also drop off your used capsules at any Nespresso Recycling Point. The nearest Recycling Point can be found here:
Orders, Payments & Delivery
There are many ways for you to buy Nespresso machines.
1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
3. Our Machine Retailers: https://www.nespresso.ph/store-locator
4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
Our Shopee store: https://shopee.ph/nespressoph
There are two ways for you to buy Nespresso capsules.
1. Our website at www.nespresso.ph. (Free shipping for Metro Manila orders above P3,500 & for Outside Metro Manila orders above P5,000)
2. Our Boutiques: https://www.nespresso.ph/store-locator
You can check nearby Nespresso Boutiques on this link.
1. https://www.nespresso.ph/store-locator
We have launched the Professional machine and capsules range in the Philippines. This would be suitable for restaurants, cafes, hotels and large offices.
If you need additional information, please visit this link: https://www.nespresso.ph/pro. You may also request for a demo on the same page.
Nespresso’s unique business model allows us to guarantee quality at every stage of the value chain, to offer a direct relationship with our Club members as well as a holistic approach to sustainable development from cherry to cup. In order to ensure this, we will not be selling in supermarket chains.
Orders placed on Nespresso website (www.nespresso.ph) will no delivery fees if the following conditions are met:
P3,500 or above order amount for Metro Manila and Provincial Orders
Nespresso makes every possible effort to ensure deliveries in the Metro Manila area within 1 - 3 working days and to Provincial areas within 10 – 15 working days. Working days for Nespresso Philippines are defined as Mondays to Saturdays.
Nespresso offers 4 payment modes:
1. Credit Card - Straight payment
2. Credit Card - Installment Plans for HSBC Card Holders (For machine orders only)
3. GCash
4. Cash on Delivery (For Metro Manila orders only)
We are not able to offer specific delivery timing. However, before the package is delivered to your home, you can expect a call from the delivery guy on the date of delivery to confirm the delivery.
You may cancel your order after 24 hours from the time the order has been made and we will refund you with net of applicable charges (e.g. bank charges) within 21 business days after you have notified us of cancelling your order.
Once your order has been placed, the Products cannot be changed anymore.
To cancel your order, please notify Nespresso immediately by calling the Customer Relationship Centre on +632 8477 – 7870.
In case you observe loss, damaged or missing items, you must notify and file a claim, together with our relevant invoices and signed delivery notes to Nespresso in writing or calling our Customer Relationship Center within 48 hours after receipt of the Products. Nespresso shall in such case provide you with identical replacement Products.
All machines received within 48 hours are considered in good condition and is not valid for exchange, unless the damage was proved incurred in transit during delivery. Nespresso will only accept such returns for machines accompanied by the relevant invoice. All coffee orders are not valid for returns or exchanges. All orders are deemed correct upon payment.
Each online order has a sales invoice included upon delivery.
In case you observe loss, damaged or missing items upon the receipt of your order, you must notify and file a claim, together with our relevant invoices and signed delivery notes to Nespresso in writing or calling our Customer Relationship Center within 48 hours after receipt of the Products. Nespresso shall in such case provide you with identical replacement Products.
If you have been waiting longer than the agreed delivery time period, please contact our Customer Relationship Centre on +632 8477 – 7870.
You cannot unfortunately send orders abroad from the Philippines. If you’d like to do so, you should use the Nespresso website in the country in which you would like the products delivered.
We work with third-party carriers such as LBC to deliver the Goods nationwide.
Online Support
Please click on "Register" and write down your personal information. Please register your (new) Nespresso machine by selecting the model you possess and writing down its serial number. Your account is then created and you shall be able from now on to place an order by browsing our Products on the website.
Click on the “Your Account” button at the top of the screen. Select the option “My Personal Information” and click on “Edit” or “Add a Machine”. Select your machine among all the machines listed and enter the details required on the page. *Note: If you still have trouble registering your machine, please call our Customer Relationship Center at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays and we will assist you immediately.
If you have forgotten your password or would like to amend it, you should go to www.nespresso.ph, click "Sign In or Register" and click on the link “forgot your password?”. This allows you to request a new password via email.
It may indicate that you are not a Nespresso club member yet. In this case, please click on "Register" and write down your personal information. You may also ask for assistance by calling the Customer Relationship Centre on +632 8477 – 7870.
You may sk for assistance by calling the Customer Relationship Centre on +632 8477 – 7870.
You may amend your address via your online Club account. Once you’ve logged in via www.nespresso.ph, click on the “My Account” option at the top of the screen. You will then be taken to a webpage where you can find your personal details.
Alternatively, you can amend your billing and shipping address while placing an order on www.nespresso.ph. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout".
The online Club account is created in accordance to the country where you have registered your email address. You may register with an alternate email address in another country.
Please contact the the Customer Relationship Centre on +632 8477 – 7870 if you would like to deactivate your online Club account in Thailand.
If you need assistance, please call our Coffee Specialists at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.
Product Information
They do not have an expiry date, but a best before date. This means that the quality, aromas, and taste remain optimal for no less than twelve (12) months. We guarantee the aromatic profile of our coffees. Past these twelve (12) months, there might be a small reduction in the aroma intensity in the blends, but the product remains safe for consumption. You can find the best before date printed on each sleeve.
It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day. However, we suggest that it would be best to consult a doctor before consumption. It is not bad for our health if we only consume a moderate amount of coffee, which is 4 to 5 cups a day. This is considered safe by all food authorities and does not pose any risk to human health.
Nespresso stands for highest coffee quality, as guaranteed by the freshness and intensity of the coffee aroma. Aluminum offers an impermeable barrier to oxygen, light, ultra-violet rays or water vapour. This protection is essential for preserving the high quality of the coffee.
Aluminum is the best material available today for protecting the freshness, taste, and quality of our coffees. Additionally, aluminum is highly valuable from a sustainability perspective. It is infinitely recyclable, and an estimated 75% of all aluminum produced is still in use today. Because its properties do not change in the recycling process, which uses only 5% of the energy required to produce new aluminum, it can be reused in a wide range of products, from cars to computers, and many more.
Nespresso capsules are competitively priced based on the quality of our coffee. We select the highest quality beans from the world’s finest coffee-producing regions. Only the top 1-2% of the world’s coffee crop meets our specific taste and aroma profile. We also offer best-in-class personalized services that match the lifestyles and preferences of our Nespresso Club Members.
The intensity is defined by a coffee’s degree of roasting, its body, and its bitterness. In addition, the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.
A ristretto is a 25ml shot of coffee (the smallest cup button in some machines). The ristretto capsules contain 5g of coffee of a very fine grind.
An espresso is a 40ml shot of coffee (the small cup button). The espresso capsules contain 5g of coffee of a very fine grind.
A lungo is a 110ml shot of coffee (the large cup bottom). The lungo capsules contain 7g of coffee of a courser grind, meaning that more water can be passed through the capsules before you begin to over extract
Every year, Nespresso introduces one or more limited editions to surprise her Club members with new coffee discoveries. Limited Edition is produced from special high quality coffee beans that are available and purchased in limited quantities. Limited Edition is therefore only available for limited periods of time.
An invitation to travel the globe through coffee. Discover World Explorations, a Lungo range inspired by a selection of coffee cultures around the globe. From two new mild lungos to refined blends, this range has it all. Including some of your favourite balanced and intense coffees. To find more detail, you can click here.
The caffeine content depends on the Nespresso coffee, and is defined by the proportion of Robusta coffee ground in the blend (Robusta containing more caffeine than Arabica) and the "grammage" of coffee per capsule. The Ristretto range (25ml) varies from 60 to 80 mg caffeine per cup. Kazaar is an exception as it is very high in Robusta and contains 120 mg caffeine The Espresso range (40ml) varies from 50 to 70 mg caffeine per cup The Lungo range (110 ml) varies from 60 to 80 mg caffeine per cup. Envivo Lungo is an exception and contains 110 mg caffein The Decaffeinato range contain 2 to 4 mg caffeine per cup All coffees in the Professional line contain between 50 to 100 mg caffeine per cup, while the Decaffeinato range contain 2 to 4 mg caffeine per cup.
All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine. Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3 mg of caffine per cup.
The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.
The coffee is then removed from the water and carbon is added to the water to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.
The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.
The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.
No. None of the Nespresso Coffee Capsules contain allergens such as gluten, lactose, or nuts. The 29 Coffee Capsules contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.
Variations are 100% allergen free. They are based on the Grand Cru Livanto and are enriched with natural aromas with no added sugar and preservatives.
However we suggest that it would be best to consult your family doctor before consumption.
Machines Support
All Nespresso machines and Aeroccinos are covered with a 1-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.
In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.
For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll-free) from Monday to Saturday, 9 AM-7 PM, except on holidays.
Your Nespresso machine’s serial number consists of nineteen (19) alphanumeric characters located in one of the following areas on the machine:
On the drip tray, printed on a removable sticker
At the base of the machine, printed on a removable sticker
On the original box of the machine when it was delivered
For assistance, you may contact our Customer Relations hotline at 8477-7870 or 1800-10-8477-7870 (toll free).
Machine repair costs vary depending on our partner technical team’s assessment of your Nespresso machine. Costs may include service fees, spare parts, and delivery fee.
During the 1-year local warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty. For machines that are not covered by the local warranty, our Customer Relations team will present you with a quote, where you can decide whether you would like to proceed with the repair of your machine
There are many ways for you to buy Nespresso machines.
1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
3. Our Machine Retailers: https://www.nespresso.ph/store-locator
4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
5. Our Shopee store: https://shopee.ph/nespressoph
In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 600 capsules.
Brand & Promotions
Novateur Coffee Concepts Inc. is a newly formed and wholly-owned subsidiary of Philippine Vending Corporation. We are the official distributor of Nespresso in the Philippines. Our office is located at:
Nespresso Philippines,
Novateur Coffee Concepts Inc.,
16th Floor Units 1601 - 1605, One World Place,
32nd Street,Bonifacio Global City,
Taguig City, Metro Manila, Philippines 1631
You may call us at 8727-4370, or email us at corporate@novateur.ph.
If you would like to collaborate with Nespresso Philippines, you can send an email detailing your request to corporate@novateur.ph. We will contact you if we are interested.
It is estimated that approximately 6% of the coffee that we purchase is certified Fairtrade, as a number of farmers in our AAA Program are also Fairtrade certified. The core of Nespresso’s commitment to sustainability and farmer welfare is built around the Nespresso AAA Sustainable Quality Program, which incorporates over 63,000 farmers across 13 countries. We understand and respect the responsibility that Nespresso has in creating a sustainable coffee economy, and in embedding our best practice principles throughout our value chain, from coffee cherry to the cup. Unlike the Fairtrade label, which sets a minimum price, Nespresso pays a premium price of 30% to 40% above standard market price, and 10% to 15% above coffees of similar quality. The Positive Cup Program also has goals in the areas of coffee sourcing and social welfare.
To learn more about our AAA Program and other sustainability efforts, please call our Coffee Specialists at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.
Recycling
Nespresso coffee capsules are made from aluminum – the best material to protect the freshness and quality of our coffee, which has the additional benefit of being infinitely recyclable. Nespresso has been investing in its dedicated recycling scheme for more than 25 years. We are committed to making it as simple and convenient for our customers to recycle their Nespresso capsules.
There are currently three ways to recycle your used Nespresso aluminum coffee capsules in the Philippines:
Return your used aluminum capsules to a Nespresso Boutique.
Drop them off at a participating collection point.
Return your used aluminum capsules for every home delivery upon ordering on the website.
Nespresso aluminum coffee capsules that are recycled with Nespresso are sent to a specialist recycling plant. There, the aluminum is separated from the residual coffee. The coffee is sent to local farms to be transformed into compost, while the aluminum is recycled and sent back to the aluminum industry to produce new aluminum products.
We use aluminum because it is the best material to protect the freshness, taste and quality of Nespresso coffee. Aluminum is a naturally-occurring metal and is infinitely recyclable. Thanks to the aluminum, there is no need for additional over-packaging to protect freshness and taste. Recycled aluminum is extremely versatile. An estimated 75% of all aluminum ever produced is still in use today. Aluminum is used in a wide range of products, from food packaging to cars and computers, window frames to bicycles.
Nespresso capsules require a special grade of aluminum. The availability of recycled aluminum in this specific grade is very low. In fact, the best source of the correct grade of aluminum is from recycled Nespresso capsules. We are using recycled Nespresso capsules to make new capsules wherever it is feasible and it makes sense environmentally.
Plastic capsules generally need more packaging such as an additional wrapper to preserve freshness. Ironically, this is often made of aluminum. We believe aluminum is the more sustainable material for our capsules as it reduces the need for extra packaging and protects the freshness and quality of our coffee - and it is infinitely recyclable.
We believe that portioned coffee makes sense from a sustainability perspective. We use a Life Cycle Assessment (LCA) approach to measure the carbon footprint of our products. We are working at all stages of our product life-cycle – from seed to sip – to reduce our environment impact. Since 2009, we have already reduced the carbon footprint of every cup of Nespresso by almost 20%.
We use a Life Cycle Assessment (LCA) approach to measure the environmental impact of our products. It shows that the greatest impacts are the processes of coffee farming, followed by the machine-use phase. Packaging is not the main driver of the environmental impact, it only comes third. With the Nespresso precision consumption system, our customers only use the exact amount of water, coffee and energy needed to make one cup with no wasted resources - minimising food, water and energy waste. The precise use of resources in a precision consumption system can actually reduce waste, and in many scenarios this more than compensates for the additional packaging used for portioned coffee.
We offer a free of charge collection service to our larger customers for their used Nespresso capsules. Upon request or during delivery, we pick up their used aluminum capsules (both Professional & in-home Nespresso capsules). As both Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminum capsules that employees can bring in from home, making it even easier to participate in recycling.
We believe that customers understand and appreciate the impact that recycling can have on improving the environmental performance of a cup of Nespresso coffee and in itself this provides a strong incentive to recycle used capsules.
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