Get your orders in 1-3 working days (Metro Manila only) & free delivery on all orders above P3,500

TOP 5 FAQ

"All Nespresso machines and Aeroccinos are covered with a 2-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.

In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.

For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays."

"Machine repair costs vary depending on our partner techincal team's assessment of your Nespresso machine. Costs may include service fees, spare parts, and delivery fee.

During the 2-year local warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty. For machines that are not covered by the local warranty, our Customer Relations team will present you with a quote, where you can decide whether you would like to proceed with the repair of your machine."

There are many ways for you to buy Nespresso machines.

  1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
  2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
  3. Our Machine Retailers: https://www.nespresso.ph/store-locator
  4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
  5. Our Shopee store: https://shopee.ph/nespressoph

There are two ways for you to buy Nespresso capsules.

  1. Our website at www.nespresso.ph. (Free shipping for Metro Manila orders above P3,500 & for Outside Metro Manila orders above P5,000)
  2. Our Boutiques: https://www.nespresso.ph/store-locator
Nespresso makes every possible effort to ensure deliveries in the Metro Manila area within 1 - 5 working days and to Provincial areas within 10 – 15 working days. Working days for Nespresso Philippines are defined as Mondays to Saturdays.
Nespresso offers 4 payment modes:
  1. Credit Card - Straight payment
  2. Credit Card - Installment Plans for HSBC Card Holders (For machine orders only)
  3. GCash
  4. Cash on Delivery (For Metro Manila orders only)
FAQ_2

Orders, Payments & Delivery

There are many ways for you to buy Nespresso machines.

  1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
  2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
  3. Our Machine Retailers: https://www.nespresso.ph/store-locator
  4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
  5. Our Shopee store: https://shopee.ph/nespressoph

There are two ways for you to buy Nespresso capsules.

  1. Our website at www.nespresso.ph. (Free shipping for Metro Manila orders above P3,500 & for Outside Metro Manila orders above P5,000)
  2. Our Boutiques: https://www.nespresso.ph/store-locator
  1. You can check nearby Nespresso Boutiques on this link.
     
    https://www.nespresso.ph/store-locator
We have launched the Professional machine and capsules range in the Philippines. This would be suitable for restaurants, cafes, hotels and large offices.
 
If you need additional information, please visit this link: https://www.nespresso.ph/pro. You may also request for a demo on the same page.

Nespresso’s unique business model allows us to guarantee quality at every stage of the value chain, to offer a direct relationship with our Club members as well as a holistic approach to sustainable development from cherry to cup. In order to ensure this, we will not be selling in supermarket chains.

Orders placed on Nespresso website (www.nespresso.ph) will no delivery fees if the following conditions are met:

P3,500 or above order amount for Metro Manila orders
P5,000 or above order amount for Outside Metro Manila orders

Nespresso makes every possible effort to ensure deliveries in the Metro Manila area within 1 - 3 working days and to Provincial areas within 10 – 15 working days. Working days for Nespresso Philippines are defined as Mondays to Saturdays.

Nespresso offers 4 payment modes:

  1. Credit Card - Straight payment
  2. Credit Card - Installment Plans for HSBC Card Holders (For machine orders only)
  3. GCash
  4. Cash on Delivery (For Metro Manila orders only)
We are not able to offer specific delivery timing. However, before the package is delivered to your home, you can expect a call from the delivery guy on the date of delivery to confirm the delivery.
You may cancel your order after 24 hours from the time the order has been made and we will refund you with net of applicable charges (e.g. bank charges) within 21 business days after you have notified us of cancelling your order.

Once your order has been placed, the Products cannot be changed anymore.

To cancel your order, please notify Nespresso immediately by calling the Customer Relationship Centre on +632 8477 – 7870.

In case you observe loss, damaged or missing items, you must notify and file a claim, together with our relevant invoices and signed delivery notes to Nespresso in writing or calling our Customer Relationship Center within 48 hours after receipt of the Products. Nespresso shall in such case provide you with identical replacement Products.

All machines received within 48 hours are considered in good condition and is not valid for exchange, unless the damage was proved incurred in transit during delivery. Nespresso will only accept such returns for machines accompanied by the relevant invoice.
 
All coffee orders are not valid for returns or exchanges. All orders are deemed correct upon payment.

Each online order has a sales invoice included upon delivery.

In case you observe loss, damaged or missing items upon the receipt of your order, you must notify and file a claim, together with our relevant invoices and signed delivery notes to Nespresso in writing or calling our Customer Relationship Center within 48 hours after receipt of the Products. Nespresso shall in such case provide you with identical replacement Products.

If you have been waiting longer than the agreed delivery time period, please contact our Customer Relationship Centre on +632 8477 – 7870.

You cannot unfortunately send orders abroad from the Philippines. If you’d like to do so, you should use the Nespresso website in the country in which you would like the products delivered.

We work with third-party carriers such as LBC to deliver the Goods nationwide.

FAQ_12_online_support-_

Online Support

Please click on "Register" and write down your personal information. Please register your (new) Nespresso machine by selecting the model you possess and writing down its serial number. Your account is then created and you shall be able from now on to place an order by browsing our Products on the website.

Click on the “Your Account” button at the top of the screen. Select the option “My Personal Information” and click on “Edit” or “Add a Machine”. Select your machine among all the machines listed and enter the details required on the page.

*Note: If you still have trouble registering your machine, please call our Customer Relationship Center at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays and we will assist you immediately.

If you have forgotten your password or would like to amend it, you should go to www.nespresso.ph, click "Sign In or Register" and click on the link “forgot your password?”. This allows you to request a new password via email.

It may indicate that you are not a Nespresso club member yet. In this case, please click on "Register" and write down your personal information. You may also ask for assistance by calling the Customer Relationship Centre on +632 8477 – 7870.

You may sk for assistance by calling the Customer Relationship Centre on +632 8477 – 7870.

You may amend your address via your online Club account. Once you’ve logged in via www.nespresso.ph, click on the “My Account” option at the top of the screen. You will then be taken to a webpage where you can find your personal details.

Alternatively, you can amend your billing and shipping address while placing an order on www.nespresso.ph. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout".

The online Club account is created in accordance to the country where you have registered your email address. You may register with an alternate email address in another country.
Please contact the the Customer Relationship Centre on +632 8477 – 7870 if you would like to deactivate your online Club account in Thailand.

If you need assistance, please call our Coffee Specialists at +632 8 477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.

FAQ_7

Product Information

They do not have an expiry date, but a best before date. This means that the quality, aromas, and taste remain optimal for no less than twelve (12) months.

We guarantee the aromatic profile of our coffees. Past these twelve (12) months, there might be a small reduction in the aroma intensity in the blends, but the product remains safe for consumption. You can find the best before date printed on each sleeve.

It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day. However, we suggest that it would be best to consult a doctor before consumption. It is not bad for our health if we only consume a moderate amount of coffee, which is 4 to 5 cups a day. This is considered safe by all food authorities and does not pose any risk to human health.

Nespresso stands for highest coffee quality, as guaranteed by the freshness and intensity of the coffee aroma. Aluminum offers an impermeable barrier to oxygen, light, ultra-violet rays or water vapour. This protection is essential for preserving the high quality of the coffee.

Aluminum is the best material available today for protecting the freshness, taste, and quality of our coffees. Additionally, aluminum is highly valuable from a sustainability perspective. It is infinitely recyclable, and an estimated 75% of all aluminum produced is still in use today. Because its properties do not change in the recycling process, which uses only 5% of the energy required to produce new aluminum, it can be reused in a wide range of products, from cars to computers, and many more.

Nespresso capsules are competitively priced based on the quality of our coffee. We select the highest quality beans from the world’s finest coffee-producing regions. Only the top 1-2% of the world’s coffee crop meets our specific taste and aroma profile. We also offer best-in-class personalized services that match the lifestyles and preferences of our Nespresso Club Members.

The intensity is defined by a coffee’s degree of roasting, its body, and its bitterness. In addition, the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.

A ristretto is a 25ml shot of coffee (the smallest cup button in some machines). The ristretto capsules contain 5g of coffee of a very fine grind.

An espresso is a 40ml shot of coffee (the small cup button). The espresso capsules contain 5g of coffee of a very fine grind.

A lungo is a 110ml shot of coffee (the large cup bottom). The lungo capsules contain 7g of coffee of a courser grind, meaning that more water can be passed through the capsules before you begin to over extract

Every year, Nespresso introduces one or more limited editions to surprise her Club members with new coffee discoveries.
Limited Edition is produced from special high quality coffee beans that are available and purchased in limited quantities. Limited Edition is therefore only available for limited periods of time.

An invitation to travel the globe through coffee. Discover World Explorations, a Lungo range inspired by a selection of coffee cultures around the globe. From two new mild lungos to refined blends, this range has it all. Including some of your favourite balanced and intense coffees. To find more detail, you can click here.

The caffeine content depends on the Nespresso coffee, and is defined by the proportion of Robusta coffee ground in the blend (Robusta containing more caffeine than Arabica) and the "grammage" of coffee per capsule.

  • The Ristretto range (25ml) varies from 60 to 80 mg caffeine per cup. Kazaar is an exception as it is very high in Robusta and contains 120 mg caffeine
  • The Espresso range (40ml) varies from 50 to 70 mg caffeine per cup
  • The Lungo range (110 ml) varies from 60 to 80 mg caffeine per cup. Envivo Lungo is an exception and contains 110 mg caffein
  • The Decaffeinato range contain 2 to 4 mg caffeine per cup

All coffees in the Professional line contain between 50 to 100 mg caffeine per cup, while the Decaffeinato range contain 2 to 4 mg caffeine per cup.

All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine. Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3 mg of caffine per cup.

The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.

The coffee is then removed from the water and carbon is added to the water to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.

The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.

The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.

No. None of the Nespresso Coffee Capsules contain allergens such as gluten, lactose, or nuts. The 29 Coffee Capsules contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.

Variations are 100% allergen free. They are based on the Grand Cru Livanto and are enriched with natural aromas with no added sugar and preservatives.

However we suggest that it would be best to consult your family doctor before consumption.

FAQ_13_-_easy_ordering

Machine Support

ll Nespresso machines and Aeroccinos are covered with a 2-year local warranty based on the purchase date. To be eligible for the warranty, you must be a registered Nespresso Club Member in the Philippines.

In such cases, we will collect your Nespresso machine and provide you with a temporary service unit so that you will never miss your Nespresso moment.

For full mechanics of the Nespresso local warranty, you may reach our Customer Relationship Center hotline at 8477-7870 or 1800-10-8477-7870 (toll free) from Monday to Saturday, 9AM-7PM, except on holidays.

Your Nespresso machine’s serial number consists of nineteen (19) alphanumeric characters located in one of the following areas on the machine:
On the drip tray, printed on a removable sticker
At the base of the machine, printed on a removable sticker
On the original box of the machine when it was delivered

For assistance, you may contact our Customer Relations hotline at 8477-7870 or 1800-10-8477-7870 (toll free).

Machine repair costs vary depending on our partner technical team’s assessment of your Nespresso machine. Costs may include service fees, spare parts, and delivery fee.

During the 2-year local warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty. For machines that are not covered by the local warranty, our Customer Relations team will present you with a quote, where you can decide whether you would like to proceed with the repair of your machine

There are many ways for you to buy Nespresso machines.

  1. Our website at www.nespresso.ph. (Free shipping & 0% interest installment plan available)
  2. Our Boutiques and Pop-up Stores: https://www.nespresso.ph/store-locator
  3. Our Machine Retailers: https://www.nespresso.ph/store-locator
  4. Our Lazada Flagship store: https://www.lazada.com.ph/shop/nespresso-1586769149/
  5. Our Shopee store: https://shopee.ph/nespressoph

In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 600 capsules.

FAQ_9

Brand & Promotions

Novateur Coffee Concepts Inc. is a newly formed and wholly-owned subsidiary of Philippine Vending Corporation. We are the official distributor of Nespresso in the Philippines. Our office is located at:

Novateur Coffee Concepts Inc.
2nd Floor Retail Unit 14 & 24
Rockwell Business Center Sheridan
Sheridan Street corner United Street Highway Hills,
Mandaluyong City 1550

You may call us at 8727-4370, or email us at corporate@novateur.ph.